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SFDC Interview Questions and Answers, Recorded Video Sessions, Materials, Mock Interviews,Assignments Will be provided
SALESFORCE CRM COURSE AGENDA
(the course content can be modified as per your requirements):

Salesforce Admin
Introduction
· Introduction to Cloud Computing
· What is Cloud Computing
· Advantages
· Layers – Client, Application(Software as a Service (SaaS)), Platform (platform as a service (PaaS)), InfraStructure(infrastructure as a service” (IaaS)), Server
· Deployment Models – Public cloudm Community Cloud, Hybrid Cloud, Private Cloud
· Introduction to Salesforce Admin
· What is Salesforce Admin.com
· Advantages
· Products and Services
· Customer Relationship Management(CRM) – Salesforce Admin CRM and other CRM
· The Sales Cloud
· The Service Cloud
· Force.com Platform
· Chatter
· AppExchange
· Configuration
· Web services
· Mobile support
Introduction to Force.com Platform
· Registering Developer Edition with Salesforce Admin.com
· Standard applications
· Standard Tabs
· Standard Objects and relationships, Links
· Setup page – Personal Setup, Application Setup and Administration Setup
Personal Setup
· Personal Information
· Change Password
· Reset my security Token
· Change My Display
· Grant Login Access
· Calendar Access
· Reminders
· Email Settings
Designing Applications on Force.com – I
· Creating new application
· Creating Custom objects
· Creating Tabs – Custom Tabs, Web tabs
· Adding text ,Currency,Checkbox,Date fields
· Creating Picklists
· Field Dependencies
Designing Applications on Force.com – II
· Encrypted fields, field help, and field history tracking
· Use master detail, lookup, and many-to-many Relationships
· Custom button and links Creation
· Rollup Summary field
Designing Applications on Force.com – III
· Develop custom formulas
· Use the vlookup, regex, ischanged, isnew, and priorvalue functions to build business processes
· Validation Rules – Creating rule by applying formulas
· Payelayouts – Payelayout Editor,Grouping fields into New Section, adding spece between Fields, Editing Field properties
· Search Layouts
Designing Applications on Force.com – IV
· Workflows
· Introducing Workflow Rules and work flow actions
· Email Alerts – Email templates
· Tasks
· Field Updates – Queues and Time Dependent Workflow Actions
Designing Applications on Force.com – V
· Creating an approval Process
· Create an Email template for approvals
· Create an Approval Process
· Create a Custom Profile
· Create User
· Test the Approval Process
Reports
· Introducing Reports and Custom Reports
· Create a tabular Report
· Create a Summary Report – Adding Summary fields and adding Columns and Filters
· Create Matrix Report
· Exporting Reports
· Dashboards – Creating and Editing Dashboards, Adding Dashboard SnapShots to Home Page, Creating Additional Reports
· Creating Custom Report Types
Sharing and Security data – I
· Creating User Accounts
· Controlling Access to Data
· Controlling Access to Objects
· Introducing Profiles
· Standard Profiles
· Custom Profiles
· Controlling Access to Fields
· Introducing Filed Level Security
· Accessing Field-Level Security Settings
Sharing and Security data – II
· Controlling Access to Records
· Introducing Organization-Wide Defaults
· Introducing Role Hierarchies
· Company Roles and Profiles
· Sharing Rules
· Manual Sharing
Sharing and Security data – III
· Displaying Field values and Page Layouts according to Profiles –
· Overriding Sharing with Object Level Permissions
· Administration Groups – Managing Groups(Public and Personal)
Sharing and Security data – IV
· Login History
· Password Policies
· User session Settings
· Set Trusted Ip range
Administration Setup – Mobile, Desktop and Email administration
· Mobile Administration:
· Configuring Mobile user
· User Settings
· Desktop Administration:
· Configuring for outlook
· Offline Briefcase configuration
· Email Administration
· Testing Deliverability
· Deliverability Settings
· Setting Organization-Wide addresses
· Compliance BCC
· Setting Enail Footers
Company Profile and Monitoring
· Editing Company Information
· Settings Fiscal Year
· Settings Business Hours and Holis
· Language Settings
· Debug Logs
· Email Log files
Managing data – I
· Importing data to Salesforce Admin.com from external Sources
· Import Custom objects
· Data Export
· Mass Transfer Records
· Mass Delete Records
· Mass Trnasfer Approval
· Mass Update addresses
Managing data – II
· Data Loader
· Data loader Overview
· When to use Data Loader
· Installing and Configuraing dayta Loader
· Use Data Loader to create mapping files and upsert data
· Running Batch Processes
· Command Line Quick start
Salesforce Development
Overview of Apex
Apex Language basics
· Variables
· Operators
· Arrays and Collections
· Control Logic
· Understanding Governor Limits
Database Integration in Apex
· Database Records as objects
· Database Queries – SOQL(Query results, Relationships, Filtering)
· Persisting Database Records – DML(Insert, Update, Upsert, Delete, UnDelete
· Database Triggers – Trigger Definition, Batch Processing, Error Handling, Governor Limits)
· Database Security in Apex
Debugging and Testing
· Debugging
· Viewing Logs
· Logging
· Handling Uncaught Exceptions
· Understanding Execution Governors and Limits
· Using Governor Limit Email Warnings
· Testing
· Understanding Testing in Apex
· Why Test Apex?
· What to Test in Apex
· Unit Testing Apex
· Isolation of Test Data from OrganizationData in Unit Tests
· Using the runAs Method
· Using Limits, startTest, and stopTest
· Adding SOSL Queries to Unit Tests
· Running Unit Test Methods
· Testing Best Practices
· Testing Example
Advanced Business Logic – I
· SOQL
· Inner and Outer Join
· Semi- Join and Anti Join
· Multi- Select Picklists
· Transaction Processing
· DML Databasse Methods
· points
· Record Locking
Designing Advanced Business Logic – II
· Apex Managed Sharing
· Sharing Objects
· Creating Sharing Rules in Apex
· Sending and Receiving Email
· Sending Email – SingleEmailMessage, SingleEmailMessage with Template and MassEmailMessage
· Receiving Email
· Dynamic Apex – Dynamic Database queries, Schema Meta data
Introduction to Visualforce – I
· Introducing Visualforce and the MVC model
· VisualForce Controllers
· Standard Controller
· Associating a Standard Controllerwith a Visualforce Page
· Accessing Data with a Standard Controller
· Using Standard Controller Actions
· Validation Rules and Standard Controllers
· Styling Pages that Use Standard Controllers
· Checking for Object Accessibility
· Standard List Controller
· Associating a Standard List Controller with a Visualforce Page
· Accessing Data with List Controllers
· Using Standard List Controller Actions
· Pagination with a List Controller
· Using List Views with Standard List Controllers
· Editing Records with List Controllers
· Custom Controller
· Controller Extensions
Introduction to visualForce – II
· View Components
· View Component Basics
· Data Components
· Action Components
· Force.com Styles Components
· Force.com User Interface Components
· Using Static Resources
· Creating a Static Resource
· Referencing a Static Resource in Visualforce Markup
Introduction to visualForce – II
· Visualforce and the Native user Interface
· Standard Pages
· Standard Buttons
· Page layouts
· Custom buttons and links
· Custom tabs
· VisualForce in Production
· Security
· Error Handling
· Governor Limits
· Unit tests
· Overriding Buttons, Links,and Tabs with Visualforce
· Overriding Tabs Using a Standard ListController
· Defining Custom Buttons and Links for Visualforce
· Adding Custom List Buttons using StandardList Controllers
· Displaying Record Types